In order to provide various services to the visitors of Imamain Kadhimain (AS) during the millionth Ziyarat of Arbaeen anniversary, the Unit of Information Desk For The Lost made outstanding efforts to facilitate finding lost visitors coming from Arab, Islamic, and foreign countries, and contacting their families through its several centers located within the courtyards of the holy shrine.

A team of translators in Persian, Urdu, and English were prepared to offer their assistance to the foreign visitors, In addition to joint cooperation with other lost centers of the holy shrines.

Visitors were additionally offered "free" international and local phone calls throughout Arbaeen occasion.

On the other hand, wheelchairs were also provided for the elderly, patients, and those with special needs so they could move easily while performing the Ziyarat.